Water Pros Plumbing Privacy Policy

Privacy Policy for Water Pros Plumbing
Effective Date: March 27, 2025
1. Our Commitment to Privacy
Water Pros Plumbing ("we," "us," "our") is committed to protecting the privacy of individuals who visit our website (https://www.albertawaterpros.com) and contact us. This Privacy Policy outlines how we collect, use, protect, and handle personal information submitted through the contact form(s) on our website, and describes the collection and use of website usage data via analytics cookies.
2. Scope of this Policy
This policy applies to personal information voluntarily provided by you through the contact form(s) on our website, and also describes the collection and use of website usage data via analytics cookies. We confirm that:
* We do not process payments directly on our website.
* We do not have user accounts or membership areas on our website.
* We do not knowingly integrate third-party services on our website that independently collect personal information from visitors, other than our specified website analytics provider (Google Analytics) as described below.
3. Information We Collect
We collect information in the following ways:
* (a) Information You Voluntarily Provide via Contact Forms: When you use our contact form, we collect the personal information you provide: your name, email address, phone number (if provided), and the content of your message.
* (b) Website Usage Data via Analytics Cookies: When you browse our website, we automatically collect certain information through Google Analytics cookies (see Section 9). This data helps us understand how visitors use our site. It may include your IP address (which may be anonymized by Google), browser type, device type, operating system, pages visited, time spent on pages, referring website, and general geographic location. This data is primarily used in an aggregated form.
4. How We Use Your Information
* Contact Form Information: Your submitted information is used exclusively to: respond to your inquiry, provide requested information or quotes, schedule services if requested, and communicate with you regarding your specific request. We comply with Canada's Anti-Spam Legislation (CASL); we will not use this information for unsolicited marketing unless you provide separate, explicit consent.
* Website Usage Data: Aggregated data collected via Google Analytics cookies is used to understand website traffic patterns, identify popular content, troubleshoot issues, and improve the overall user experience on our website.
5. Information Sharing and Disclosure
We treat the personal contact information you submit via our contact form as confidential.
* We do not sell, rent, or trade your personal information.
* Access to your contact form information is restricted internally to Water Pros Plumbing staff who need it to respond to your inquiry.
* We do not share your contact form information with any external third parties, unless required to do so by law.
* Analytics Data: We use Google Analytics as our third-party website analytics provider. Aggregated website usage data collected via cookies (as described in Section 3b) is shared with Google. This is solely for the purpose of providing analytics reports to help us understand website traffic and improve the site. We recommend you review Google's privacy policy: https://policies.google.com/privacy. We do not share your specific personal contact details submitted via forms with Google Analytics.
6. Data Security
We implement reasonable administrative and technical security measures, appropriate to the sensitivity of the information, to protect the personal data collected against loss, theft, unauthorized access, use, or disclosure.
7. Data Retention
We retain personal information collected from contact forms only for the period necessary to fulfill the purposes outlined in this policy (i.e., managing your inquiry and any subsequent service relationship), or as required by applicable laws or business record-keeping needs. Aggregated analytics data may be retained for longer periods for trend analysis. Once no longer needed, information is securely disposed of.
8. Your Privacy Rights
Under Alberta's Personal Information Protection Act (PIPA) and Canadian privacy law, you have rights concerning your personal information, including:
* The right to request access to the personal information we hold about you.
* The right to request correction of any inaccurate information.
* The right to withdraw your consent to our use of your information (subject to legal or contractual restrictions and reasonable notice).
To exercise these rights, please contact us using the details below.
9. Cookies and Website Analytics
Our website uses cookies. Cookies are small text files stored on your computer or device when you visit a website. We use the following types:
* Essential Cookies: These are necessary for the basic functionality and security of our website. The site may not function properly without them.
* Analytics Cookies (Google Analytics): We use Google Analytics to help us understand how visitors interact with our website. These cookies collect information (as described in Section 3b) to measure site traffic, identify popular pages, understand user journeys, and generate aggregated statistical reports. This helps us improve our website and services. The data collected is often anonymized or pseudonymized by Google.
* Managing Cookies: You can control and manage cookies in various ways. Most web browsers allow you to accept, refuse, or delete cookies through their settings. Please note that if you block or delete cookies, especially essential ones, some parts of our website may not function correctly. You may also be able to opt-out of tracking by Google Analytics:
  * You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
10. Changes to This Policy
We may update this Privacy Policy from time to time if our practices change. Any updates will be posted on this page, and the effective date will be revised. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our designated Privacy Officer:

Attn: David
Water Pros Plumbing
9827 170 Avenue NW, Edmonton, AB T5X 3G3
albertawaterpros@gmail.com
780-938-7763